From out of the blue, a Comcast rep!

I've heard of this sort of thing, but never seen it first hand... if you check the comments section of my prior post, there's a comment from a "ComcastCares1", offering expedited assistance. Being the cautious sort that I am, I checked the profile view (it's been around since Feb. '08) and sniffed around the edges of the proposal for potential scamminess... but I don't see any likely attack vector there. So, I've given it a shot... stay tuned for further developments!